Privacy Policy

At Smart Binaries, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our services.

This policy applies to all users of our services, including clients, end users, and visitors to our website. By using our services, you agree to the collection and use of information in accordance with this policy.

Lead Data

When you contact us or express interest in our services, we collect:

• Name and contact information (email, phone number)
• Company name and job title
• Information about your inquiry or project requirements
• Communication preferences

Client Data

When you become a client, we collect additional information:

• Business information and company details
• Billing and payment information
• Project specifications and requirements
• Account credentials and access information

End User Data

For services we provide to our clients, we may process data on behalf of our clients about their end users. This data is processed according to our client agreements and applicable data protection laws.

We use the collected data for the following purposes:

• Service Delivery: To provide, maintain, and improve our services and fulfill our contractual obligations.
• Communication: To respond to your inquiries, provide customer support, and send important service updates.
• Business Operations: To manage accounts, process payments, and handle administrative tasks.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing: With your consent, to send you promotional materials and information about our services.

We may use artificial intelligence and machine learning technologies to:

• Service Enhancement: Improve our services, develop new features, and enhance user experience.
• Data Analysis: Analyze usage patterns and trends to better understand how our services are used.
• Automation: Automate certain processes and provide intelligent recommendations.
• Security: Detect and prevent security threats, fraud, and abuse.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and security.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing based on your explicit consent, which you can withdraw at any time.

We may share your data with:

• Service Providers: Third-party vendors who help us operate our services, such as cloud hosting providers, payment processors, and analytics services.
• Business Partners: Trusted partners who assist in delivering our services, subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the new entity.

We do not sell your personal data to third parties for marketing purposes.

We retain your personal data for as long as necessary to:

• Service Provision: Fulfill the purposes for which it was collected and provide ongoing services.
• Legal Compliance: Comply with legal, regulatory, and contractual obligations.
• Dispute Resolution: Resolve disputes and enforce our agreements.
• Business Operations: Support our legitimate business interests, such as improving our services.

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. Learn more about our Cookie Policy.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data and receive a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Receive your personal data in a structured, commonly used format.
• Objection: Object to processing of your personal data for certain purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

Data Controller

Smart Binaries acts as the data controller for personal data collected directly from you, such as lead data and client information. As the controller, we determine the purposes and means of processing this data.

Data Processor

For services we provide to our clients, Smart Binaries may act as a data processor, processing personal data on behalf of our clients. In such cases:

• We process data only according to our client's instructions
• We implement appropriate technical and organizational measures to protect the data
• We do not use the data for our own purposes
• We assist our clients in fulfilling their data protection obligations

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws by:

• Using standard contractual clauses approved by data protection authorities
• Relying on adequacy decisions where applicable
• Implementing appropriate safeguards to protect your data
• Ensuring that recipients of your data are bound by similar data protection obligations